Return Policy / Revocation

  1. Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact (in writing) WIBROS through telefax, mail or email:
    This is not the return address for your goods! Do not send goods to this address unless otherwise noted! A refund is not possible if you fail to do so!

    Wibros GmbH
    Hauptstr. 17-19/Gebäude 6305
    55120 Mainz
    Germany
    Telefax-no:
    +49 (0) 6131 - 327 4445
    E-Mail:
    service@wibros.de
    It is not necessary to name any reason for the revocation.
  2. Consequences of revocation
    Customers get full refund if the goods are returned in their original condition to the address provided by our customer service. Failure in returning the goods to the address provided will void your right to receive a refund!
  3. Orders that are customized individually for a customer such as individual signs etc. can not be returned.

Note: Customers from outside the European Union are responsible for return shipping costs.

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