Shipping Information :: Erzgebirge-Palace

Shipping Information

We ship worldwide.
All products are shipped as soon as possible. In general 3-7 days after your order was placed we deliver your order to our dispatch partners.

All of our products are handmade and therefore are not stored in warehouses in mass quantities. In some occasions the orders are specially made. Should there be a delay in the delivery time, we inform our customers immediately by email.

For your and our safety we only ship our products with insurance.

Delivery estimates:

countries within the European Union: 5 to 15 days
countries outside the European Union: 1 to 3 weeks

Shipping rates

Germany:
4.95 Euro shipment fee for each shipment (flatrate - unlimited items)
free shipping for orders over 75.00 Euro

European Union (incl. Andorra, Liechtenstein, Monaco, San Marino and Switzerland):
19.50 Euro shipment fee for each shipment (flatrate - unlimited items)
free shipping for orders over 275.00 Euro

all other countries:
39.50 Euro shipment fee for each shipment (flatrate - unlimited items)
free shipping for orders over 475.00 Euro

Customers from the USA can also choose Premium DHL Delivery Service during checkout process. This DHL Service reduces delivery time to the US to 1 to 2 weeks and costs +30,00 Euro compared to regular shipping.

Shipping times might be slightly longer during the holiday season.

Environmentally friendly shipping

We ship all of our parcels with "DHL Go Green" to support our partner DHL in his efforts to reduce CO₂ emissions by 30% by 2020. Learn more about "DHL Go Green" at www.dhl.com/gogreen.