Shipping Information

We ship worldwide.
All products are shipped as soon as possible. In general we deliver your orders to our dispatch partners 3-7 days after they are placed.

All of our products are handmade and therefore are not stored in warehouses in mass quantities. In some occasions the orders are specially made. Should there be a delay in the delivery time, we inform our customers immediately by email.

For your and our safety we only ship our products with insurance.

Delivery estimates:

  • countries within the European Union: 5 to 15 days
  • countries outside the European Union: 1 to 3 weeks

Shipping rates

United States:
$ 39.50 fee for orders under $ 250.00
$ 19.50 fee for orders from $ 250.00 to $ 500.00
Free shipping on all orders over $ 500.00

Shipping flatrate - unlimited items

Premium Shipping available
You can also choose Premium DHL Delivery Service during checkout process. This DHL Service reduces delivery time to the US to 1 to 2 weeks and costs + $ 30.00 compared to regular shipping.

Germany:
$ 3.90 fee per shipment (flatrate - unlimited items)
Free shipping for orders over $ 50.00

European Union:
$ 9.90 fee per shipment (flatrate - unlimited items)
Free shipping for orders over $ 400.00

Rest of Europe:
$ 19.50 fee per shipment (flatrate - unlimited items)
Free shipping for orders over $ 400.00

All other countries:
$ 39.50 fee per shipment (flatrate - unlimited items)
Free shipping for orders over $ 600.00

Shipping times might be slightly longer during the holiday season.

Environmentally friendly shipping

DHL Go Green Logo We ship all of our parcels with "DHL Go Green" to support our partner DHL in his efforts to reduce CO2 emissions by 30% by 2020. Learn more about "DHL Go Green" at www.dhl.com/gogreen.

eCommerce Engine © 2006 xt:Commerce Shopsoftware
Erzgebirge-Palace® is a registered trademark of WIBROS Management oHG
Parse Time: 0.105s