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Important information regarding the corona situation

Dear friends of the Erzgebirge's traditional art,
as you know, we are all in a challenging situation.
We have therefore collected the most important questions here for you:

Can online commerce still deliver?

At the moment, yes, and we will continue to ship all available items daily as usual with our regular carriers. We have made internal steps to ensure that nothing should change.

Are there longer delivery times with with our regular carriers?

We are monitoring the situation very carefully and are not seeing any noticeable restrictions at the moment. Of course, there may currently be sporadic and local problems with delivery. In this case we would inform you as our customer immediately.

Please note that parcel delivery times can take a few days longer.

What restrictions are there with us?

Currently we are working with our usual staff and speed. For our and your safety, our backoffice employees are available for you in the home office and we have arranged the working hours of our colleagues from the logistics department in such a way that they can work at different times or at a large distance from each other.

Availability of goods

Due to our stockkeeping we can deliver as usual, just look at the display of the availability of the product.

Dealing with returns

If your postal office is closed, please contact us so that we can find a solution together. Of course we do not leave our customers alone and will find an acceptable solution.

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Erzgebirge-Palace is rated 4.92 out of 5 Stars based on 977 opinions. Hauptstr. 17-19/Geb. 6305, Mainz, RP, Germany

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