Return Policy / Revocation

  1. Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact (in writing) WIBROS through telefax, mail or email:

    Wibros GmbH
    Hauptstr. 17-19/Gebäude 6305
    55120 Mainz
    +49 (0) 6131 - 327 4445
    It is not necessary to name any reason for the revocation.

  2. Consequences of revocation
    Customers get full refund if the goods are returned in their original condition to the following address:

    Transatlantic Sales
    c/o Mr. Williams/WIBROS
    2220 Northmont Parkway
    Suite 250
    Duluth, GA 30096

    Failure in returning the goods to the address provided will void your right to receive a refund!

    Do not send any merchandise to this address without prior contacting us at the contact address shown in Paragraph 1.

  3. Orders that are customized individually for a customer such as large bulk orders can not be returned. In the case of orders with forwarding goods or pallet goods which were not delivered by us by regular mail the customer shall bear the return costs incurred in any case.

Note: Customers from outside the European Union are responsible for return shipping costs in any case.

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Erzgebirge-Palace is rated 4.88 out of 5 Stars based on 1378 opinions. Hauptstr. 17-19/Geb. 6305, 55120Mainz, RP, DE

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